Privacy Policy – Celesta Clean
Celesta Clean is committed to protecting the privacy of our website visitors and service users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or services. By accessing our website and using our services, you agree to the practices described in this policy, including our use of cookies.
- Information We Collect
We may collect, store, and process the following categories of information:
- Technical and usage data: Information about your device and how you use our website, such as IP address, browser type and version, operating system, referral source, geographic location, pages visited, visit duration, and navigation paths.
- Transaction and service data: Details of services booked or purchased through our website.
- Account and registration details: Information you provide when registering or contacting us, including your name, address, phone number, and email address.
- Subscription information: Details provided when you subscribe to newsletters, notifications, or updates.
- Location data: Home address, latitude, and longitude, provided to enable us to deliver cleaning services accurately.
- Communications: Any other information you voluntarily send to us through forms, email, or other communication channels.
If you provide personal information relating to another individual, you confirm that you have obtained their consent for both disclosure and processing in line with this Privacy Policy.
Important: Celesta Clean does not store, sell, rent, lease, or share credit/debit card details or personally identifiable financial information with unauthorized third parties.
- Use of Cookies
Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.
We use:
- Session cookies, which expire when you close your browser, to manage website navigation, track bookings, enhance security, and prevent fraud.
- Persistent cookies, which remain on your device until deleted or expired, to remember your preferences and recognize returning visitors.
We also use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to generate reports on website usage. Google may store this data in accordance with its own privacy policy.
Our payment and service partners may also place cookies as required to deliver their services.
- How We Use Your Personal Information
We use collected information for purposes including, but not limited to:
- Operating, managing, and improving our website
- Personalizing your browsing experience
- Processing service bookings and delivering cleaning services
- Issuing invoices, statements, and processing payments
- Sending service-related communications and notifications
- Responding to enquiries, feedback, and complaints
- Sending marketing communications where you have consented (with opt-out options available)
- Maintaining website security and preventing fraud
- Ensuring compliance with our terms and conditions
We do not share your personal data with third parties for direct marketing without your explicit consent.
All payment transactions are processed through secure third-party payment providers. Celesta Clean does not store card details. Information is shared with payment providers strictly to process payments, refunds, and resolve related queries.
- Disclosure of Information
We may share personal information with our employees, contractors, service partners, or suppliers only where necessary to provide our services efficiently.
We may also disclose information:
- When required by law or regulatory authorities
- In connection with legal proceedings or potential claims
- To protect our legal rights, prevent fraud, or reduce risk
- When a lawful authority requests such information
Except as outlined above, we do not disclose your personal information to third parties.
- International Data Transfers
Your information may be stored or processed in countries where we or our service partners operate. By using our services, you consent to the transfer of your personal data across borders where required for service delivery. Information published online may be accessible globally, and we cannot control misuse by third parties once published.
- Data Security
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, or alteration. Data is stored on secure, password-protected systems with firewall protection.
While we strive to safeguard your information, transmission over the internet is not completely secure, and we cannot guarantee absolute security of data shared online.
- Changes to This Policy
Celesta Clean may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we may notify you via email. We encourage you to review this page periodically.
- Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Opt out of marketing communications at any time
- Request deletion of your personal data, subject to legal and operational requirements
Requests can be made by contacting us using the details provided on our website.
- Third-Party Websites
Our website may contain links to third-party websites. Celesta Clean is not responsible for the privacy practices or content of external websites.
- Data Updates and Deletion
If your personal information changes or you wish to have your data updated or deleted, please contact us. We will process such requests in accordance with applicable laws and operational requirements.